Refund policy

At [Store Name], customer satisfaction is important to us. We carefully inspect and package every order before dispatch. However, if you receive an incorrect, damaged, defective, or incomplete product, you may request a return, exchange, or refund according to the terms below.

1. Return Eligibility

Customers may request a return within 7 days of receiving the order.

To qualify for a return:

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, packaging, accessories, manuals, and complimentary items must be included.

  • The customer must provide the order number and proof of purchase.

  • Products damaged due to misuse, negligence, improper handling, or normal wear and tear will not be accepted.

  • The return request must be approved by our customer support team before the product is sent back.

Products returned without prior approval may not be accepted.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.

Your request should include:

  • Your order number

  • Clear photographs or videos of the product

  • Photographs of the packaging and shipping label

  • A brief explanation of the issue

After verification, we may offer a replacement, exchange, store credit, or full refund.

Please do not use, alter, repair, or dispose of the product before receiving instructions from our support team.

3. Change-of-Mind Returns

Returns requested because of a change of mind, personal preference, or an incorrect selection made by the customer may be accepted at our discretion.

In such cases:

  • The product must meet all return eligibility requirements.

  • The customer will be responsible for return shipping charges.

  • Original delivery charges will not be refunded.

  • Any payment processing, packaging, or handling charges may be deducted from the refund.

4. Non-Returnable Items

The following items cannot be returned or refunded unless they are received damaged, defective, or incorrect:

  • Products purchased during clearance or final-sale promotions

  • Customized, personalized, or made-to-order products

  • Gift cards, vouchers, or promotional credits

  • Products that have been used, worn, washed, altered, or damaged after delivery

  • Products returned without their original packaging, tags, or accessories

  • Personal-care, hygiene, or other sealed products once opened

  • Items specifically marked as non-returnable on the product page

5. Exchanges

Eligible products may be exchanged depending on stock availability.

If the requested replacement is unavailable, customers may choose:

  • Another product of equal value

  • Store credit

  • A refund according to this policy

Any price difference and additional delivery charges must be paid by the customer.

6. Return Shipping

If the return is approved because the product was damaged, defective, incomplete, or incorrect, [Store Name] will arrange or reimburse reasonable return shipping costs.

For change-of-mind returns or customer ordering errors, the customer will be responsible for return shipping costs.

Customers should use a reliable and trackable courier service. We are not responsible for returned parcels that are lost or damaged during transit.

7. Product Inspection

All returned products will be inspected after they arrive at our facility.

We reserve the right to reject a return or deduct an appropriate amount from the refund if:

  • The product shows signs of use or damage.

  • Any part, tag, accessory, packaging, or complimentary item is missing.

  • The product does not meet the conditions stated in this policy.

  • The return request contains inaccurate or misleading information.

8. Refund Process

Once the returned product has been received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will normally be processed within 7 to 10 business days.

Refunds will generally be issued through the original payment method. Processing times may vary depending on the bank, payment provider, or financial institution.

For Cash on Delivery orders, approved refunds may be issued through bank transfer, mobile wallet, or another available method. Customers must provide accurate payment details. We will not be responsible for delays caused by incorrect information.

9. Shipping and Other Charges

Original delivery charges are non-refundable unless:

  • The wrong product was delivered.

  • The product was damaged or defective upon arrival.

  • The order was cancelled by [Store Name].

  • A refund is otherwise required under applicable law.

Cash-on-delivery charges, payment-processing fees, gift-wrapping charges, urgent-delivery fees, and other service charges may also be non-refundable.

10. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been dispatched, it cannot normally be cancelled and will be handled under our return procedure.

We reserve the right to cancel an order due to:

  • Product unavailability

  • Pricing or listing errors

  • Incomplete or unverifiable customer information

  • Suspected fraudulent activity

  • Delivery limitations

  • Circumstances beyond our reasonable control

If we cancel a prepaid order, the amount paid will be refunded through the original payment method.

11. Refused or Unclaimed Orders

Customers may be responsible for delivery and return charges if they:

  • Refuse an order without a valid reason.

  • Provide an incorrect or incomplete delivery address.

  • Remain unavailable after reasonable delivery attempts.

  • Fail to collect the parcel from the courier.

Repeated refusal of confirmed orders may result in restrictions on future Cash on Delivery purchases.

12. Late or Missing Refunds

If you have not received an approved refund:

  1. Check your bank account or payment wallet again.

  2. Contact your bank or payment provider, as processing may take additional time.

  3. Contact our customer support team with your order and refund details.

13. Promotional Purchases

If a returned order included a promotional discount, free product, bundle offer, or complimentary gift, the value of any retained promotional benefit may be deducted from the refund.

Customers may also be required to return complimentary products received with the original order.

14. Policy Abuse

We reserve the right to refuse returns, refunds, exchanges, or future orders where we reasonably suspect:

  • Fraudulent claims

  • Excessive or repeated returns

  • Product swapping

  • Intentional product damage

  • Misuse of promotional offers

  • False information or manipulated evidence

15. Contact Us

To request a return, exchange, cancellation, or refund, contact us through:

Store Name: [Store Name]
Email: [Email Address]
Phone/WhatsApp: [Contact Number]
Return Address: [Complete Return Address]
Customer Support Hours: [Days and Timings]

Please include your order number and relevant photographs or videos when contacting us.

16. Applicable Consumer Rights

This policy does not limit any rights or remedies available to customers under applicable consumer-protection laws. If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will take precedence.