Shipping policy
Thank you for shopping with **[Store Name]**. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
## 1. Order Processing
Orders are normally processed within **1 to 3 business days** after they are confirmed.
Orders placed on weekends, public holidays, or outside business hours may be processed on the next working day.
Processing may take longer during:
* Sales and promotional campaigns
* Public holidays
* High-demand periods
* Product launches
* Unexpected operational delays
Once your order has been dispatched, you may receive a confirmation through email, SMS, or WhatsApp.
## 2. Shipping Locations
We currently deliver to:
**[Pakistan Nationwide / Selected Cities / International Locations]**
Delivery availability may depend on the customer’s location and the services offered by our courier partners.
We reserve the right to cancel an order if delivery is not available in the selected area.
## 3. Estimated Delivery Time
Estimated delivery times are:
* **Major cities:** 2 to 5 business days
* **Other cities and remote areas:** 4 to 8 business days
* **International orders:** [Insert Estimated Time]
These delivery periods are estimates and not guarantees.
Delivery may be delayed due to weather, public holidays, courier operations, security conditions, road closures, remote locations, or other circumstances beyond our reasonable control.
## 4. Shipping Charges
Shipping charges are calculated based on:
* Delivery location
* Order weight
* Product size
* Courier service
* Selected delivery method
* Promotional shipping offers
The applicable shipping cost will be displayed at checkout or communicated before order confirmation.
Free shipping may be offered on selected products, locations, campaigns, or orders above a specified value.
## 5. Cash on Delivery
Cash on Delivery may be available for eligible orders and locations.
Customers must provide:
* A complete delivery address
* A valid and reachable phone number
* Accurate order information
Cash on Delivery orders may be confirmed through phone, SMS, or WhatsApp before dispatch.
We reserve the right to restrict Cash on Delivery for customers with repeated refused, unclaimed, or undelivered orders.
## 6. Order Tracking
Where tracking is available, customers may receive a tracking number or courier information after dispatch.
Tracking updates are controlled by the courier company and may take some time to appear after shipment.
For tracking assistance, contact our customer support team with your order number.
## 7. Correct Delivery Information
Customers are responsible for providing complete and accurate delivery information.
Please ensure that your address includes:
* House, apartment, shop, or office number
* Street or road name
* Area, block, or sector
* City
* Nearby landmark, where necessary
* Active contact number
We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.
Additional delivery charges may apply if an order needs to be shipped again.
## 8. Delivery Attempts
Courier companies may make one or more delivery attempts.
If the customer is unavailable, does not answer calls, refuses the parcel, or fails to provide access to the delivery location, the parcel may be returned to us.
The customer may be required to pay additional shipping charges before the order is dispatched again.
## 9. Order Inspection
Customers should inspect the parcel as soon as possible after delivery.
If the parcel appears damaged, opened, or tampered with, customers should:
* Inform the courier immediately
* Take clear photographs or videos
* Contact our support team within 48 hours
* Keep the product, packaging, invoice, and shipping label
Customers are encouraged to record a clear parcel-opening video, particularly for fragile, high-value, or multiple-item orders.
## 10. Damaged, Missing, or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect order, contact us within **48 hours of delivery**.
Please provide:
* Order number
* Clear photographs or video
* Image of the shipping label
* Image of the outer packaging
* Description of the issue
Verified claims will be handled according to our Return and Refund Policy.
## 11. Delayed Orders
Courier delays may occasionally occur.
An order will not be considered lost solely because it arrives after the estimated delivery period.
Please contact us if your order has not arrived within **[Insert Number] business days** after dispatch so we can request an update from the courier.
## 12. Lost Parcels
If a courier confirms that a parcel has been lost during transit, we may offer:
* A replacement
* Store credit
* A refund
The available resolution may depend on product availability, courier investigation, and payment method.
## 13. Refused or Unclaimed Orders
Customers may be responsible for delivery and return charges where an order is:
* Refused without a valid reason
* Not collected
* Undelivered due to customer unavailability
* Returned because of an incorrect address
* Returned after unsuccessful contact attempts
Repeated refusal of confirmed orders may result in restrictions on future purchases.
## 14. Separate Shipments
Products within the same order may occasionally be delivered in separate parcels.
Customers will not be charged additional shipping fees unless this was agreed upon before dispatch.
## 15. International Shipping
For international orders, customers may be responsible for:
* Customs duties
* Import taxes
* Clearance charges
* Local handling fees
* Other government charges
These charges are not normally included in the product or shipping price unless expressly stated.
We are not responsible for customs delays or additional charges imposed by the destination country.
## 16. Changes and Cancellations
Customers should request an address change or order cancellation before dispatch.
Once an order has been handed to the courier, we may not be able to change its delivery address or cancel it.
## 17. Contact Us
For shipping or delivery assistance, contact us at:
**Store Name:** [Store Name]
**Email:** [Email Address]
**Phone/WhatsApp:** [Contact Number]
**Support Hours:** [Days and Timings]
**Business Address:** [Complete Address]