Terms of service

Welcome to [Store Name]. These Terms of Service govern your access to and use of our website, products, services, and related features.

By visiting our website, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or services.

1. General Conditions

You must use our website only for lawful purposes and in accordance with these terms.

You may not use our products, website, or services:

  • For fraudulent, illegal, or unauthorized activities

  • To violate any local, national, or international law

  • To interfere with the security or proper operation of the website

  • To transmit viruses, malware, or harmful code

  • To collect or misuse another person’s information

  • To copy, reproduce, or exploit our content without permission

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access where we reasonably believe these terms have been violated.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.

  • You are using the website for personal or authorized business purposes.

  • The information you provide is accurate, complete, and current.

  • You are responsible for activities conducted through your account.

If you are under the legal age required to make online purchases, you must use the website under the supervision of a parent or legal guardian.

3. Account Information

Certain website features may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login details

  • Providing correct and updated information

  • Preventing unauthorized access to your account

  • Informing us immediately if you suspect account misuse

We are not responsible for losses caused by your failure to protect your account credentials.

4. Product Information

We make reasonable efforts to display product descriptions, images, colours, measurements, specifications, and prices accurately.

However:

  • Colours may appear different depending on the screen or device.

  • Product packaging may change without prior notice.

  • Minor variations may occur in handmade, customized, or batch-produced products.

  • Product descriptions may occasionally contain errors or omissions.

We reserve the right to correct product information at any time.

5. Product Availability

All products are subject to availability.

Adding a product to your cart does not reserve it. An order is only confirmed after we accept and process it.

We may:

  • Limit the quantity of products available per customer

  • Discontinue products without notice

  • Refuse or cancel orders where stock is unavailable

  • Replace unavailable promotional items with an equivalent option where appropriate

If a prepaid product becomes unavailable, we will offer an alternative, store credit, or refund.

6. Pricing

All prices are displayed in [Currency], unless otherwise stated.

Prices may change without prior notice due to:

  • Supplier price changes

  • Currency fluctuations

  • Tax changes

  • Promotional campaigns

  • Technical or listing errors

  • Market conditions

The price applicable to an order will generally be the price shown at checkout.

If an obvious pricing error occurs, we reserve the right to cancel the order and refund any amount paid.

7. Taxes and Additional Charges

Customers are responsible for any applicable taxes, customs duties, bank charges, payment-processing fees, or other charges required by law or a third-party provider.

Where applicable, these charges may be displayed at checkout or collected separately.

8. Orders

Placing an order is an offer to purchase products from us. We reserve the right to accept, reject, limit, or cancel any order.

An order may be rejected or cancelled due to:

  • Product unavailability

  • Incorrect pricing

  • Incomplete customer information

  • Unverified contact or delivery details

  • Payment failure

  • Suspected fraud

  • Delivery restrictions

  • Violation of these terms

We may contact you to confirm your order before dispatch.

9. Payment

We may offer payment methods such as:

  • Cash on Delivery

  • Bank transfer

  • Debit or credit card

  • Mobile wallet

  • Online payment gateway

Payment availability may vary depending on the customer’s location.

For prepaid orders, the customer is responsible for providing accurate payment details. We are not responsible for delays caused by the bank, payment provider, or incorrect transaction information.

10. Cash on Delivery Orders

Cash on Delivery orders may be subject to telephone, SMS, or WhatsApp confirmation.

We may refuse or restrict Cash on Delivery service for customers who:

  • Repeatedly refuse confirmed orders

  • Provide incorrect addresses

  • Remain unavailable during delivery attempts

  • Have a history of suspicious or fraudulent orders

The full payable amount must be paid to the courier according to the approved delivery method.

11. Shipping and Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery may be affected by:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Remote locations

  • Incorrect customer information

  • Security restrictions

  • Events beyond our reasonable control

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

Once an order has been handed to the courier, delivery timing may depend on the courier’s operations.

12. Delivery Inspection

Customers should inspect the parcel and product as soon as reasonably possible after delivery.

Any damaged, defective, incorrect, or incomplete item should be reported according to our Return and Refund Policy.

Where available, customers are encouraged to record a clear parcel-opening video to support a damage or missing-item claim.

13. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy.

By placing an order, you agree to review and comply with that policy.

Items that do not meet the stated return requirements may be rejected.

14. Promotions and Discount Codes

Promotional offers, discount codes, vouchers, and sale prices may be subject to additional conditions.

Unless otherwise stated:

  • Only one discount code may be used per order.

  • Promotional codes cannot be exchanged for cash.

  • Discounts cannot be applied after an order is confirmed.

  • Promotions may be changed or withdrawn without notice.

  • Certain products may be excluded.

  • Minimum-order values may apply.

We may cancel or reverse a discount if it has been misused or applied due to a technical error.

15. Gift Cards and Store Credit

Gift cards, vouchers, and store credit:

  • Cannot normally be exchanged for cash

  • Must be used before their expiry date, where applicable

  • May not be replaced if lost, stolen, or shared

  • May be restricted to specific products or campaigns

Any additional terms shown when the gift card or credit is issued will also apply.

16. Intellectual Property

All content available on the website, including:

  • Logos

  • Brand names

  • Product images

  • Graphics

  • Videos

  • Text

  • Layouts

  • Designs

  • Icons

  • Website code

is owned by or licensed to [Store Name] and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our content without written permission.

17. Customer Reviews and Submitted Content

If you submit a review, photograph, video, comment, testimonial, or other content, you confirm that:

  • You own or have permission to submit it.

  • It does not violate another person’s rights.

  • It is not unlawful, misleading, abusive, or harmful.

  • It does not contain malware or unauthorized promotional material.

You grant [Store Name] a non-exclusive, royalty-free right to use, reproduce, display, edit, and publish the submitted content for business, marketing, and promotional purposes.

We may remove submitted content at our discretion.

18. Third-Party Links and Services

Our website may include third-party links, applications, payment gateways, social-media tools, or services.

We are not responsible for:

  • Third-party content

  • Privacy practices

  • Security measures

  • Service interruptions

  • Products or services offered by third parties

Customers should review the terms and policies of third-party providers before using them.

19. Prohibited Activities

You may not:

  • Place fraudulent orders

  • Use stolen payment details

  • Submit false claims

  • Abuse refund or promotional systems

  • Attempt unauthorized access to the website

  • Scrape or copy website content

  • Impersonate another individual or business

  • Upload harmful or illegal content

  • Interfere with website performance

  • Resell products where resale is expressly prohibited

Violation of these rules may result in order cancellation, account suspension, legal action, or reporting to relevant authorities.

20. Disclaimer of Warranties

Our website and services are provided on an “as available” basis, subject to applicable law.

We do not guarantee that:

  • The website will always be available

  • The website will be completely error-free

  • Every product will always remain in stock

  • Website content will always be free from typographical errors

  • Third-party services will operate without interruption

Nothing in these terms excludes warranties or rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by law, [Store Name] will not be responsible for indirect, incidental, special, or consequential losses arising from:

  • Use of the website

  • Delivery delays

  • Third-party service failures

  • Unauthorized account access

  • Product misuse

  • Loss of data, profit, opportunity, or business

Where liability cannot legally be excluded, our liability will be limited to the amount paid for the relevant product or service, unless applicable law requires otherwise.

22. Indemnification

You agree to compensate and protect [Store Name], its owners, employees, agents, and service providers from claims, losses, damages, costs, or legal expenses resulting from:

  • Your misuse of the website

  • Your violation of these terms

  • Your infringement of another person’s rights

  • Fraudulent or unlawful activity conducted through your account

23. Privacy

Your personal information is handled according to our Privacy Policy.

By using the website, you acknowledge that your information may be collected and processed as described in that policy.

24. Force Majeure

We will not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including:

  • Natural disasters

  • Severe weather

  • Internet or power failures

  • Government restrictions

  • Strikes

  • Courier disruptions

  • War, civil unrest, or public emergencies

  • Supply-chain interruptions

25. Suspension or Termination

We may suspend or terminate your access to the website or services if:

  • You violate these terms.

  • Fraudulent or suspicious activity is detected.

  • Your activity creates security or legal risks.

  • Continued service is no longer commercially or technically reasonable.

Termination does not affect rights or obligations that arose before termination.

26. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will become effective when the revised version is published on the website with an updated “Last Updated” date.

Your continued use of the website after changes are published means that you accept the revised terms.

27. Severability

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced in a way that most closely reflects its original purpose while remaining legally valid.

28. No Waiver

Failure to enforce any provision of these terms does not mean that we waive the right to enforce it later.

29. Governing Law

These Terms of Service will be governed by the laws of [Country/Province], without affecting any mandatory consumer rights available under applicable law.

Any dispute will be subject to the jurisdiction of the competent courts of [City, Country], unless applicable law requires otherwise.

30. Contact Information

For questions about these Terms of Service, contact us at:

Store Name: [Store Name]
Email: [Email Address]
Phone/WhatsApp: [Contact Number]
Business Address: [Complete Business Address]
Customer Support Hours: [Days and Timings]